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C.S.STUDIO POLICIES
deposits, payments, packages, refunds
deposits: A 50% non-refundable deposit is required for all design work (including but not limiting web, graphic and print design) to both hold your place & begin the work. The deposit is 50% percent of your estimated total and will be credited to your final bill. The first deposit is due in full immediately to reserve your start date on the waiting list and before any work begins. Should your project estimate total less than $300, full payment is required to begin work. All design art work must be paid in full before it is given to the client; there will be NO exceptions made.

payments: Payment may be made using Paypal, check, or money order. All payments remitted via personal check or money order will require a 7 day hold before work begins. A hold will also be placed on paypal bank transfers if it is not an automatic payment. Once payment is made, the contract between the client and ChicKen ScRatch Studio is considered valid. The final payment is due in full within 10 days of approval/project completion. If payment is not made within 10 days, a 10% price increase per week will incur until full payment is made. The client has 10 days from the date of proof or mock up sent via e-mail for approval to respond. Should the client not respond within 10 days, the final invoice will be sent and is due within 10 days, if after 10 days of no communication or payment made in full, a 10% price increase will be added each week until full payment is made. Full payment must be paid prior to releasing any artwork, copyrights and/or installation of website and graphics.

packages: The client may choose to purchase the logo or any other graphics prior to completion of package or website. The cost of the logo or graphics must be paid in full prior to release. The cost of the logo and/or graphics will be subtracted from the total cost of the package balance. Additionally, packages and inclusions may not be altered or transferred once client has entered the contract. Packages may be altered and customized prior to the enter of the contract. If the client wishes to suspend a project, the full balance must be paid within 10 days of suspension. The client's project will be placed on hold and will not incur additional fees should package prices or service fees increase, as long as the project is placed on hold for no longer than 6 months. If a project has been placed on hold for longer than 6 months, the contract will then be terminated at the expense of the client and any graphics created will be owned by ChicKen ScRatch Studio and may be resold.

refunds: Refunds are not offered due to the nature and time put into designs. Because of the type of work rendered by ChicKen ScRatch Studio, everything is a service to the client. Each project requires hours of designing, researching and emailing. ChicKen ScRatch Studio can not give a refund on packages or graphics that have already been started. Please make sure that you ask any questions that you may have before hiring me for your project.
websites: design proofs and approvals
design proofs: The client may receive up to 2 mock ups with no more than 3 rounds of changes made to the selected mock up. I will design 1 mock up or draft of your website and await your feedback. If you request changes to that mockup, you have up to 3 rounds of minor edits. If that design draft is not what you had in mind, we will discuss what you would like instead and you can receive 1 additional design change. That means the layout, colors, functions, etc. Once that design has been selected, you then have up to 3 rounds of minor edits to that design. Major design changes to a design draft after the 2 drafts have already been designed, could lead to additional charges. If additional mock ups or changes are needed after the allowed rounds of edits, there will need to be additional design credits purchased, at the rate of $45/hr. Please remember that NO refunds will be given on design work that has begun. Communication is absolutely your most important "job" on our projects.

approvals: Once you have approved the designs and the graphics are sent in for integration, your design is COMPLETE. I will not be able to draft additional designs or edits for your website. Once your design is approved, it is sent "as is" and completed. It has essentially been sent to production at this time. I also will not go through the programmer requesting changes for free. Her time is also paid for. If changes are needed, they will be charged at the same rate of $45/hour. I do not mind AT ALL to make changes, but please understand that you will be charged for the work and this WILL push back your date of going live.

graphics and print designs: design proofs, approvals, files, print quality
design proofs: You may receive up to 2 mock ups with no more than 3 rounds of changes made to the selected mock up. If additional mock ups or changes are needed, there will need to be additional design credits purchased, at the rate of $45/hr. Please remember that NO refunds will be given on design work that has begun. Please look over our portfolio to make sure that you would indeed like to hire our services before submitting payment.
approvals: Once you have approved the designs and the graphics, your design is COMPLETE. It is then approved "as is". Should you change your mind about something and decide that you would like for me to edit the design, you will either be billed at the $45/hr rate or we may need to start over. This is totally dependent per client/need. Basically, should you decide that you would like an elephant logo and it has been designed, approved and completed, but you change your mind and decide that you want a zebra instead, that would not be an edit to your logo, it would be a completely new graphic and project.

files: You will receive your proofs and final graphic/print designs via email. All proofs will have the ChicKen ScRatch Studio watermark on all images until the balance is paid in full. Once approval is made and balance is paid in full, you may receive several sizes of the purchased graphic work in .gif, .png, .jpg and/or .psd files. (this usually applies to logos) All graphics are raster files and not vectors. All custom graphics are mouse drawn in Photoshop, resulting in raster graphics as opposed to vectors. If you do not know about raster vs vector, please ask me and I am happy to explain the difference. All graphics for print are created at 300 dpi and print ready in multiple sizes. Should you require an exact size, please let me know ahead of time so that I may accommodate your needs. In receiving your .psd file, you will not however, receive .psd files containing your graphic designs in layers for manipulation, EVER. Please do not ask this of me, I do refuse to give the layered files, which is common with graphic designers. Also, I do work with other graphic designers on many projects, however, I also will not give a layered file even to another designer. Manipulation of any sort to the graphics created by ChicKen ScRatch Studio is strictly prohibited.

print quality: ChicKen ScRatch Studio can not be held responsible for the print quality of your business cards or other print materials. This is directly between you and the printing company. If something has been done at the fault of ChicKen ScRatch Studio, we will do everything possible to correct the situation, but can not be held responsible because the printers messed up your order. Also, please keep in mind that all print designs are created in cymk mode and at 300 dpi. This is a requirement for all print materials. CMYK colors may appear differently in person than they do on your monitor. This is because your monitor and all web graphics use RBG color modes and your monitor may also display colors differently than how they may look in print. I strongly recommend printing a test of your design to ensure that you are happy with the colors. You may also be able to request a proof of your printed material before placing your order. Each printing company is different with the services that they offer, as well as their sizes and specifications. For instance, a standard size business card isn't actually standard with all printers. Many offer templates with their exact sizes and dimensions, but if you send your file to one printer one month and then choose a different printer for your next order, the sizes may not be exact. Please contact your printer for information regarding their file specs. You may also contact me and I will be more than happy to try to find this information out for you.

estimates on designs and additional design credits
Quotes and estimates made on design work is an estimate only and not a guarantee of price. You understand that when purchasing any graphic work by ChicKen ScRatch Studio, that additional design credits may need to be purchased in order to complete your designs as requested. If multiple changes are needed on the hired graphic work, design rates are charged in hourly increments at $45/hour. Design credits are non refundable, but are transferable.

design credits
Clients must agree that credit must remain on the on the bottom of the client's web page at all times and must be linked to www.ChicKenScRatchStudio.com. Credit statements must be visible, meaning that font should be in a contrasting color from the background color. Credit statements must be in the form of Graphic artwork designed by ChicKen ScRatch Studio, Design by ChicKen ScRatch Studio, Original art work by ChicKen ScRatch Studio. If the client desires to have the credit removed from the site, a $300 fee is charged but the screen shot will be used in our portfolio and possibly in promotional ads..

C.S.Studio use of graphics
ChicKen ScRatch Studio reserves the right to use graphics designed for clients in advertising, promotional media and in our portfolio. CSStudio also reserves the right to use any graphic elements for another client or project. Your logo is yours and owned by you, however all other graphics are owned by CSStudio and may be used in any nature. This does not mean that another client will have your branding images or logos, but it does mean that other elements may be used in their projects. For example, I design with a lot of grunge elements, swirls and brushes. The client does not own this so it may be used with another project if desired. Under no circumstance will anyone else ever have even a similar design to another. Please check out the portfolio for examples of my work. You will find that each project is completely individual.

right to refuse
ChicKen ScRatch Studio has the right to refuse service to any client that we deem to be practicing a business using unethical and immoral acts, including and not limited to pornographic sites/materials, products or images, as well as any site selling or promoting alcohol consumption, tobacco use, profanity, racial slurs, sacrilegious sentiments or anything that I would not allow my children to be around or witness. In another words, unless it is clean and or family oriented, please find someone else to do the work.

We also refuse the right to work with a client who has become completely unreasonable or disrespectful during the design process. If this is the case, we will immediately approach the client with any issues, however, if a happy medium is not achieved, we will notify the client of the termination of our contract. For instance, if we were hired for a branding and website package, but have deemed it impossible to continue the relationship with the client, the current project within the package would be completed as best as possible and all other monies paid for services not rendered would be refunded. This is extremely rare. In fact, in over 5 years of designing for clients, it has only occurred 1 time. Please set your expectations reasonably. I just simply can not meet your standards and goals without knowing them ahead of time or with them being completely unreasonable. If you have a project that needs immediate attention, just let me know. I can not be held responsible for not meeting an unspoken deadline.

understanding and contract
Clients must agree to our terms and policies. Agreement and full understanding of our terms and this contract is effective upon purchase and hire, whether services are purchased through our site or sent via email, phone or postal mail. You agree to also abide by any other affiliate's terms and policies and do not hold ChicKen ScRatch Studio responsible for anything dealing with services rendered by it's affiliates. This page serves as our contract and your payment is your acceptance.

C.S.STUDIO Procedures
what you can expect and when
step 1: Email me and let me know what services and package you are interested in. I will then send you an invoice for the deposit and to reserve your spot on the waiting list. Each spot on the waiting list is served on a first come, first served basis by who submits their deposit first.

step 2: Once we have your deposit, we'll then send you an email questionnaire or schedule a meeting (phone, chat or face time) for us to have information regarding your desires for your projects and designs. For websites, you'll need to put together an outline for your pages and/or categories for your navigation. While we are designing, it is a good idea to begin organizing your photos and content, to help expedite the process. For print packages and services, please send all content, text and images that you would like on your print media so that we can begin designing that as well.
Once you submit your questionnaire and/or we receive your dreams and wishes for your project, we will get our inspirations going and begin on your logo and send you a draft for feedback and approval. The logo is the first step in your project as it is the core of your branding. Once you have approved your logo design, we'll move on to your website design and template layout.

step 3: After you have approved all of the elements in your package, we will then send an invoice for your final payment. After we have received the final payment, your graphics will be released to you and your website design will be sent to the programmer chosen for your project and your design will begin the integration process. We ask that before designs are sent for integration, you have your domain and hosting purchased and set up. Don't worry, if you don't know where to go, we'll help you out!

step 4: Once your site builder has been integrated, you may then begin to upload your content, products and images. You will receive tutorials and step by step directions on how to add your content and products. I am also always available to help you with questions or you may hire CSStudio to install and upload your content and products if it was not included in your package.

Client responsibilities
what you are responsible for
Resizing, editing, and uploading product images.
Data entry for all products, including descriptions, prices and product options. (if not included in your package)
Content and image entry for all pages. (if not included in your package)
Providing questionnaire answers and email replies in a timely manner.
Commitment to work with CSStudio to complete the project in a prompt and timely manner.
Maintaining products, product images, and text and all content on your website.
Requesting design changes and/or edits in a prompt and timely manner.
Web hosting account and or site builder liscense purchase prior to integration of designs.
CSStudio design credit to be unaltered, linked and displayed on all pages of your website at all times.
Payment made in a prompt and timely manner.
Communications for any and all concerns regarding services and packages. CSStudio will not communicate with a third party regarding designs or decisions for your project. CSStudio is in contract with the client only.